Support
Coordinators
Low, mid and high cost AT
The NDIS recommend you get advice from an AT assessor to make sure you get AT that's right for you.
It’s best to buy some items. For other items, it might be better to rent or borrow them. This is true if your needs are likely to change.
The Assistive technology – Guide for minor trial and rental funding has more information about how the NDIS works out the funding to include in your plan for minor trial or short term rental of AT. Some providers will also offer ’trial to buy’ arrangements.
The NDIA has different processes for low, mid and high cost AT. You can learn more about the categories and which part of your budget the funding sits in the How do we consider the cost of the assistive technology section of the guideline:
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Low cost assistive technology: under $1,500 per item
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Mid cost assistive technology: between $1,500 and $15,000 per item
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High cost assistive technology: over $15,000 per item.
The Assistive technology – Guide for low cost support funding (DOCX 71KB) will help you understand how much funding you may need to buy low cost AT.
Mid cost AT
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NDIS do not require quotes for AT items under $15,000, but they still need some evidence (including a cost estimate) to make sure you get the right AT.
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More information is in Our Guideline - Assistive Technology .
High Cost AT
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This is for items over $15,000. This will require a full report to be written by our orthotist. Reach out and we will support you on this journey.
Assistive technology explained
Assistive technology is equipment or devices that help you do things you can’t do because of your disability.
Assistive technology may also help you do something more easily or safely.
All NDIS supports must meet the reasonable and necessary criteria.
For more detailed information on how we define and fund AT, or how to add AT into your plan, please refer to our guideline on assistive technology.
Understanding AT product risk
AT ranges from simple products to the complex systems. It is always a good idea to get advice from an AT advisor to determine the right AT solution for your needs. If the AT you are considering is higher risk AT (see below), then the NDIS requires you to get AT advice before getting that AT. Therapy Tracks is able to assist providing clinical advise for the NDIS
The NDIS use 2 product risk categories (‘low’ and ‘higher’) to assess the complexity of your AT needs.
Low risk AT products are:
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unlikely to cause harm in day-to-day life
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available for trial and / or can be purchased in retail stores
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easy to set up and safely use without professional advice.
Higher Complexity AT Products may be one or all of the following:
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complex, such as a Prosthesis or Orthosis
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known to have caused harm
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used for a restrictive practice
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require professional advice, setup or training for safe use.
NDIS Funding Pathways: Prosthetics & Orthotics
Navigating prosthetic and orthotic funding can be complex for participants and coordinators alike. Key streams include:
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NDIS: For Australians under 65 with a permanent, significant disability, NDIS funding covers "reasonable and necessary" supports—including prosthetic limbs and custom orthotic devices. Most amputations due to chronic disease (diabetes, vascular disease, cancer) are eligible for coverage. Orthotic supports for neurological and musculoskeletal conditions (eg, Cerebral Palsy, MS, polio, acquired brain injury, stroke, muscular dystrophy) are also supported.
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TAC - Transport Accident Commission
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DVA - Department Veterans Affairs
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Workcover
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Private Health (check with provider - not all services covered
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VALP - Victorian Artificial limb scheme
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MACC - NT Road users
The service team will discuss all eligible funding options with participants and support coordinators during the initial consultation phase.
How Therapy Tracks can support NDIS Particpants
Comprehensive Clinical Assessment for all ages and disabilities (paediatric and adults)
Device Trials: Many clinics offer device trial periods so participants can give feedback before funding is finalised
Custom Devices: Prostheses, Orthoses, corrective footwear, FES devices, compression garments, and more
Clear Communication: Providers liaise with support coordinators, referring specialists, and NDIA for evidence, reports, and planning reviews
Multidisciplinary Care: Coordination with allied health (physiotherapy, OT, etc.)
Choice & Control: Transparent pricing for equipment/services so participants can make informed funding decisions
FREQUENTLY ASKED QUESTIONS
How do I book an appointment?
Contact the clinic via phone, online referral form, or email. Support Coordinators may assist with booking for participants under any
NDIS management type.
Is a referral required?
Yes, a referral form from your treating healthcare specialist or support coordinator is required before commencing services. This ensures we have the necessary clinical background and relevant information to provide safe, appropriate, and individualised care tailored to your specific needs.
Are your clinics accessible and is there parking?
Yes — our clinics are fully wheelchair accessible with dedicated disability parking.
Who pays for my device?
The NDIS generally funds all medically necessary prosthetic/orthotic devices within a participant’s approved plan.
Other eligible sources: QALS, MASS, DVA, NIIS, WorkCover, accident/compensation schemes, private health insurance (rarely—confirm with insurer).
Can I trial equipment before approval?
Therapy Tracks can organise trial devices to ensure suitability of assistive technology devices (AT).
How often are plans reviewed?
NDIS plans are typically reviewed every 12, 24, or 36 months and equipment is reassessed to ensure ongoing suitability.
Collaborative Practice: Making Coordination Easier
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Providers work directly with support coordinators and participants to simplify NDIS processes, translate complex rules, and prepare evidence for AT requests and funding applications.
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Participant-centric: Each plan begins with personal goals and is regularly reviewed for continued suitability and independence.
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Long-term support: Providers offer ongoing reviews, device maintenance, periodic reassessment, and straightforward reporting to NDIA.
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Support coordinators are encouraged to contact service providers for tailored case advice, documentation templates, or educational sessions for client/family groups.